Frequently Asked Questions

I've had a really bad time buying from other online stores. Is Dizmo reliable?

We're sorry you've had bad online shopping experiences. We know it's easy to mistrust, and that's why we want to let you know that your satisfaction is our main goal. We've decided to offer you, in addition to regular shopping methods, a cash-on-delivery service. This way, you can be sure you'll receive your order without the hassles that come with typical online shopping.

How can I purchase a product?

Buying is so simple that you only need to follow 5 steps:

  • Choose the product you want from our catalog and the quantity you want to purchase, click ADD TO CART .

  • Verify that your order is correct and click FINISH ORDER .

  • Fill out all contact and shipping information, and verify that your details are correct. In this step, you can enter a discount code (if you have one) and click CONTINUE SHIPPING .

  • Confirm your details and, if there are no errors, click CONTINUE WITH PAYMENT .

  • Choose the payment method: Credit Card (you must fill in the details) or Cash on Delivery and FINISH THE ORDER .

It's very simple!

What payment methods are available?

Our available payment method is cash on delivery.

How long does it take for my order to arrive?

Please note that once your order is placed, it requires 24 hours for processing and shipping. Since our shipments are Express, shipping times range between 24 and 48 hours. However, we want to inform you that due to extraordinary circumstances, such as COVID-19, our shipments may be delayed by a maximum of 2 or 3 days.

If I place an order on a Friday, will I receive it over the weekend?

We inform you that for now we operate from Monday to Friday, so we do not ship on weekends. It is important that you take precautions if you need to receive your order between those days. We apologize.

What if I need my order delivered on a specific date?

You can contact us at dizmo@gestiondigital.es

No problem, our shipping department will take care of planning your shipment for the indicated day.

I made a mistake when entering the delivery information, what can I do?

In that case, please contact us at dizmo@gestiondigital.es within 12 hours of purchase and provide us with the correct information.

Please note that after 12 hours, our products have been packaged and are ready for shipping, so we won't be able to change the details of your order.

Can I cancel or change an order?

In that case, please contact us at dizmo@gestiondigital.es within 12 hours of purchase so we can let you know if you want to cancel or change your order.

Please note that after 12 hours, our products have been packaged and are ready for shipping, so we won't be able to change the details of your order.

What if I'm not satisfied with what I purchased?

If you are not satisfied with your purchase and wish to return an item, you can contact us at dizmo@gestiondigital.es, including the order number and the reason for your return. Please note that you have 14 days from receipt of your order to return it . After this time, your product will not be accepted for return. (According to Article 44 of Law 7/1996 of January 15, on the regulation of retail trade, amended by Law 47/2002 of December 19)

If you decide to return an order, you should know that you will be responsible for the shipping costs.

Our customer service team will review the return request and send further instructions if the return is approved. Returned items must be in their original packaging, including any accessories, manuals, and documentation. Returned items must be unused, in the same condition as when we sent them to you, and in their original packaging. Stains, bent cards, broken seals, or torn plastic sheets will not be accepted. If the condition of the product sent back to us is not acceptable, we reserve the right to refuse to return or exchange it. Products that have been personalized cannot be refunded or exchanged.

Do the products I buy have a warranty?

If any of the products you have received have a manufacturing defect or malfunction, we will replace that product, free of charge, with a new, undamaged product.

Please note that you have 14 days from receipt of your order to report your dissatisfaction . We also inform you that the warranty does not apply if we believe the damage is due to misuse of the product.

Are your products the same as those sold in other stores?

Our products may have similar features to those of other stores, but their quality and service are superior to those of other stores. We strive to select only products of proven quality, and we are so committed to this that if a problem arises with any of them, we will send you a new one free of charge.

What happens if I receive the wrong or damaged product?

Please contact our customer service team at dizmo@gestiondigital.es to begin the return process. Please include the following information:

  • Order Number

  • Proof of Purchase

  • Video or photo of the product to be returned (if applicable)

  • Complete shipping address

  • Phone number

In some cases, you may be asked to include a video or photo of the defective product as proof in order to receive a refund or replacement.

How long does it take to process a return?

Returns can take up to 14 business days to process from the day we receive your return. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be issued. For non-defective items, the refund excludes all shipping and handling charges.

Why did they ask me for my ID?

Only in cases where shipments are addressed to the Canary Islands, Ceuta, and Melilla, will we request your ID, as in these cases the postal company requires this information to process the shipment.

Someone called me from Dizmo… is it someone from your team?

If you made a purchase using the payment-on-delivery option, please note that within 12 hours, a member of our team will contact you by phone and/or email so we can confirm your decision to purchase from us. Please note that in these cases, if there is no purchase confirmation, it will be canceled within the next 48 hours.

My order was automatically canceled… why did this happen?

All cash-on-delivery purchases are confirmed by our team within the first 12 hours via phone and/or email. Please note that if we are unable to confirm your purchase via either of these methods, it will be canceled within the next 48 hours.